Capture work
Requests, tickets and tasks enter one shared queue with owner and priority.
50,000+Active users
2,000+Organisations
30+Countries
99.9%Platform uptime
Brand platformSmartConnect
One suite. Every business process connected.
SmartConnect is the enterprise automation suite that ties HRMS, TMS, Build, POS, ERP, Commerce and EduCampus into one story.
Built by Inovatiq Infotech in T. Nagar, Chennai for organisations that want people, process and performance moving together.
Product workflow
How SmartConnect runs the day.
A clear operating path from the first request to the next improvement cycle.
Automate steps
Rules route approvals, reminders and hand-offs without chasing email.
See performance
Live dashboards show backlog, SLA and team load while work is still open.
Improve the next cycle
Reports close the loop so the next week starts with fewer manual steps.
Capabilities
Platform capabilities
The operating layer for day-to-day business work.
Process automation
Automate repetitive tasks and standard workflows.
Workflow management
Design workflows and keep work moving across teams.
Document management
Store, organise and control business documents.
Dashboards
Role-based views of revenue, orders, customers and status.
Users and roles
Give each person access that matches their responsibility.
Audit and compliance
Keep a trail of activity and support policy requirements.
Alerts
Surface exceptions and important changes quickly.
Multi-company
Run more than one company from the same platform.
Capabilities
Analytics and reporting
Turn operating data into decisions people can act on.
Dashboard builder
Arrange the widgets each role needs to see.
Report designer
Create the operational and management reports you use.
KPI management
Define, track and review the indicators that matter.
Scheduled reports
Generate and share reports on a set rhythm.
Data exploration
Look across orders, finance, inventory and customers.
Export and share
PDF, Excel and CSV outputs for stakeholders.
Connected sources
Bring ERP, POS, CRM, databases, spreadsheets and cloud apps into the same reporting view.
Mobile access
Check performance away from the desk.
Why it matters
Outcomes your teams can feel.
- ✓Clearer decisions from live operating data
- ✓Less manual effort on repeatable work
- ✓One place for teams across locations
- ✓Room to scale without starting again
- ✓Stronger control over access and audit
- ✓A practical base for AI-assisted workflows
Also covers
SAPMicrosoft 365SalesforceGoogle WorkspaceAWSOracleZendeskShopifyPower BITableau
SmartConnect plans
Flexible plans. Published pricing.
Monthly fees below are billed annually, as published for SmartConnect. Ask us for a current quotation.
Starter
₹1,999 / month
For small teams getting started
- Up to 10 users
- Core modules
- Email and chat support
- Standard reports
Professional
₹4,999 / month
For growing businesses
- Up to 50 users
- Advanced modules
- Priority support
- Custom dashboards
- API access
Business
₹9,999 / month
For established operations
- Up to 200 users
- All platform modules
- Dedicated account manager
- Cloud or on-premise
- SLA and compliance
Enterprise
Custom
For complex organisations
- Unlimited users
- Tailored commercial terms
- Dedicated success support
- Integration and onboarding
Module process
How each module runs.
Each module follows a working sequence, from the first entry to the record management can trust.
Process automation
Repeat work runs from a rule instead of a reminder.
- Name the task that is repeated every day.
- Set the trigger, the data and the owner.
- Let the platform complete the standard step.
- Leave only the exception for a person.
Workflow management
A request moves to the next person without a chase.
- Draw the steps and the approvers.
- Submit the request from web or mobile.
- Approve, return or reject with a reason.
- Close the workflow and keep the history.
Document management
A file is stored with the business record it belongs to.
- Upload or capture the document.
- Classify it and set who can see it.
- Route it if a signature or check is required.
- Retrieve it later from the related order, employee or project.
Dashboards
Each role opens on the numbers they are accountable for.
- Choose the role and the widgets.
- Read revenue, orders, customers or status.
- Open the record behind a number.
- Refresh from the same operating data, not a separate sheet.
Users and roles
Access follows the job, not a shared password.
- Create the user and the company they belong to.
- Assign the role.
- Limit menus, records and actions.
- Remove access when the person leaves.
Audit and compliance
A change can be explained after the fact.
- The platform records who changed a key field.
- A reviewer filters by user, date or module.
- Exceptions are checked against the policy.
- The trail stays with the record.
Alerts
The right person hears about the exception while it is still small.
- Set the condition, such as a delay, a limit or a failed step.
- Choose who is notified.
- Send the alert on web or mobile.
- Track whether it was acknowledged.
Multi-company
More than one company can run without mixing the books.
- Create each company and its settings.
- Give a user access to one or many.
- Post transactions to the correct company.
- Report one company or the group.
Analytics and reporting
A report is designed once and then runs on a schedule.
- Pick the data and the layout.
- Save the report for a role.
- Schedule it or export PDF, Excel or CSV.
- Use the result in the next decision.
Continue
Related products
Platforms
SmartConnect ERP
Finance, purchase, inventory, sales, GST, warehouse, multi-company control and a real-time dashboard.
PlatformsSmartConnect Communication
WhatsApp, shared inbox, campaigns, chatbot support and customer communication in one workspace.
PlatformsAI & Workflow Automation
OCR invoice processing, AI validation, workflow automation, smart notifications and predictive analytics.
Suite · industry SEO map
One automation suite for every Tamil Nadu industry path.
HR, CRM, ERP, retail and logistics — mapped from industries.html.
Enterprise automation
Processes, people and data for growing TN organisations.
Industry paths
Retail, manufacturing, education, healthcare and more.
Middle East
Same suite for UAE emirates and Saudi Arabia.
Competitor intent
Enterprise software / business automation Chennai → SmartConnect.
Tamil Nadu hubs Chennai · Coimbatore · Tiruppur · Madurai · Trichy · Salem · Hosur · Tuticorin · Erode · Karur — plus UAE and Saudi Arabia. Full industry map
Next step
Talk to Inovatiq about SmartConnect.
Call +91 98409 54551 or send an enquiry. Shafeek Rahman A, CEO, and the team are based in T. Nagar, Chennai.